Devlin Lounges Terms & Conditions
The Goods will remain the property of Devlin Lounges until payment is received in full for the goods plus any outstanding invoiced amounts.
Product
All information regarding the product specifications we provide the customer at time of purchase is to the best of our knowledge correct. On occasion the manufacturer may change a specification after the order is taken which we would not have been aware of at the time of ordering. If this is a major concern to the customer we will return the goods under the normal return policy.
Upholstery is not an exact science. Please allow for small differentials in measurements up to 30mm. There could also be slight variances on the colour as batches of leather and fabric will vary.
Sometimes leather will present with stretch marks, scars etc. This is a completely normal reflection of “real leather”. This will not affect the longevity or quality of the hide.
Our leather lounges are made in 100% leather. They will either be 100% tophide, or a tophide/split combination depending on the customers budget and preference. This means the split is the second layer of leather, and the tophide is the top layer of leather. Both are full grain and the best value leather available to us through our manufacuruer.
Frames are made of Australian or New Zealand Pine from sustainable forests. Plywood is also used in the frame.
Seating is made from either of four specifications depending on the model and comfort level:
- Non sag springs and pocket springs
- Webbing and pocket springs
- Webbing and HR (high resilience) foam
- Non sag springs and HR foam
Payment
- On placement of the order a 50% deposit is required, the balance to be paid on dispatch.
- In the event of cancellation of an order, Devlin Lounges reserves the right to retain the deposit at their discretion.
- Full balance of the goods is to be paid on all interstate orders prior to dispatch to the freight company.
- Please choose carefully, refunds are not provided when you change your mind, made a wrong selection or found the goods cheaper elsewhere.
Delivery
Delivery time is generally 10– 12 weeks. Despite our best efforts, delivery time can be extended due to situations beyond our control. If this occurs we apologise for any inconvenience caused. We do not have “promise dates” as it is too difficult to forecast an exact delivery date. PLEASE TAKE NOTE OF THS POINT. IF YOU HAVE AN EVENT SCHEDULED FOR A SPECIFIC DATE, BE AWARE WE CAN NOT GUARANTEE DELIVERY ON ANY LOUNGES WE HAVE TO ORDER IN. If we have the product in stock we can be much more specific on delivery dates.
We will contact you as soon as your lounge arrives in our show room to organise a delivery or store pick up. We are unable to book specific times for deliveries, however, we will do our very best to accommodate your request.
Due to limited space in our warehouse, once the lounge arrives, your lounge can only be held in our warehouse for 7 days unless previously arranged.
Our delivery hours are 9am – 4pm Monday to Friday. All deliveries outside our normal delivery hours will attract a $30 fee if delivered by us. Interstate deliveries will have a variable delivery time depending on the freight companies delivery schedule.
Delivery is to either your garage or lower floor rooms. Any damage to the lounge during delivery will be at the customers expense if outside these parameters. It is the customers responsibility to ensure the lounge will fit into their home or office. Devlin Lounges will not return any lounge that cannot be delivered due to access restrictions.
Please make all delivery inquiries to our showroom from where all products are dispatched.
Your delivery fee is for ONE delivery only. If for any reason no one is available to receive your lounge on the arranged day, a second delivery charge will be applied. Delivery is to the front entrance ground floor of the address given. Any fault or damage on new stock delivered must be reported with 3 days.
We accept direct deposit, cash, bank cheque, VISA and Mastercard credit cards (an extra 1.5% fee will apply for card payments).
Interstate Orders Or Online Orders
If you are ordering from interstate or online and are buying the product “sight unseen”, we do our best to describe the goods to you in detail, but there can be instances where details in the design or components used are missed due to specific questions not being asked by the customer. If the goods arrive and are not of the quality or design that the customer expected Devlin Lounges cannot be held responsible. We are happy to return goods in this instance under our normal returns policy where a 50% restocking fee will apply.
Take note: The easiest way to avoid disappointment on receipt of your new lounge is to research and be armed with as many questions as you can. This will ensure you are happy when receiving your lounge and have been informed to the best of our ability.
Returns
If the goods are not up to expectations, please contact us before you return them. Advice as to how to return the goods to us or exchange for another product can be discussed at this time. We do not refund any Delivery or postage and handling fees. We will not accept returned goods that have been marked or damaged.
The customer will be responsible for the return shipping charges of the returned goods. It is your responsibility to ensure that the returned goods arrive safely back to us. We highly recommend that the items are properly packaged and insured to the value of the purchase price. The goods must be returned unused and in their original condition together with the invoice.
In the unlikely event that your lounge arrives faulty, please contact us within 3 days of the receipt of goods and we will advise you how to proceed. We will happily arrange for a replacement, REPAIR OR REFUND once the items have been returned to us.
Items that are ordered for a customer in which the customer changes their mind, there will be restocking cost of 25% of the total invoiced price excluding freight. For all “custom made” lounges, where the customer has ordered a specific configuration or fabric that is not normally in our range a 25% restocking cost will apply if returned.
If you have any further inquiries, please do not hesitate to contact us at: admin@devinlounges.com.au
Please make all delivery enquiries to 07 3376 1566, Quoting your invoice number for reference.
Privacy
We respect your privacy. Your personal details are kept confidential.
Confirmation
To ensure there are no disputes between both the customer and ourselves, please ensure you have read, understood and acknowledged acceptance of these Terms and Conditions upon purchase.
